Cookie Policy
Date of last update: 22th of March 2023
Date of last update: 22th of March 2023
At Open Digital Services, S.L., (hereinafter, “Open Digital Services” or “ODS”) we use cookies on our websites https://www.opendigitalservices.com/ (hereinafter, the “Website) and we want to tell you all about them in our cookie policy (hereinafter, the “Cookie Policy”).
Cookies are data storage and retrieval files that are downloaded to your devices when you access and/or browse our Websites. They even contain a number that uniquely identifies your computer or mobile device, even if you change your location or IP address.
Cookies allow us to collect data that could identify you or your approximate location, the connection time, the device from which you access (fixed or mobile), the operating system and browser used, the most visited pages, the number of clicks performed and data about your online behaviour.
Additionally, in some cases they save information about your browsing habits and preferences that will allow us to provide you with a better and more personal experience, and will even show you advertising related to your preferences every time you visit our Website.
They also allow us to collect data about patterns of usage of our Websites in order to identify problems and implement improvements, develop new products or services and generate statistics or measurements of usage.
Cookies can be enabled in different ways, depending on their purpose. In some cases, when they are necessary for our Websites to work properly, they are installed during browsing; while in others, when your authorisation is required, they will be enabled when you give us your permission. You can make changes to this consent at any time through the various settings options we provide later on in this Cookie Policy.
Please note that you can access our Websites without all cookies being enabled (apart from technical cookies), but that disabling them may prevent the website from working properly.
Below, we explain which cookies you can find when browsing our Websites and what they are used for:
These own or third-party cookies are used, for example: to validate operational transactions that may be needed in order to attend your enquiry, to resolve technical errors or to control potential security threats to a service. They are necessary to ensure the optimal performance of our Website, our products and services and the security we provide.
What are they and what do we use them for on each of our Websites?
|
Type |
Cookie |
Owner |
Purpose |
Duration |
Own |
accessToken |
ODS |
Used to identify which user is calling the website services. |
Session |
Own |
Bmuid |
Akamai |
Performance. Required for user browsing. |
1 hour |
Own |
cdContextld |
Biocatch |
Required to detect fraudulent cases. |
Session |
Own |
cdSNum |
Biocatch |
Required to detect fraudulent cases. |
1 year |
Own |
CONSENTMGR |
Tealium |
Required to know whether or not the user consents to cookies in the different categories. |
90 days |
Own |
offlogToken |
Openbank |
Performance. Required for user browsing. |
1 hour |
Own |
et_token |
Openbank |
Performance. Required for user browsing. |
1 hour |
Own |
ok-cookiebite |
Openbank |
Performance. Required for user browsing. |
1 year |
Own |
tokenCredential |
Openbank |
Required for access to private area. |
1 hour |
Own |
lastTimeStamp |
Openbank |
Required for timestamp saving. |
Session |
Own |
customerSessionId |
Openbank |
Session identification in private web. |
1 hour |
Own |
rls |
Openbank |
Customise functionality. |
Session |
Own |
rnc |
Openbank |
Customise functionality. |
Session |
Own |
neruda |
Openbank |
Customise functionality. |
Session |
Own |
openbank_gdpr_geolocation |
Openbank |
Manage cash dispenser site location. |
2 days |
Own |
callmeback-form |
Openbank |
Used to get the call-me-back form number to launch a captcha with a certain number. |
Session |
3rd-p |
ADRUM |
Appdynamics |
Used to monitor app errors. |
Session |
3rd-p |
s_ppvl |
Appdynamics |
Used to monitor app errors. |
Session |
3rd-p |
s_ppv |
Appdynamics |
Used to monitor app errors. |
Session |
Own |
utag_main |
Tealium |
Required to load Tealium, the tool used to display the cookie consent modal. Saves the timestamp (date) of visit, a random number and the number of sessions of that random number. |
1 year |
Own |
fpc_referral |
Tealium |
Fraud. |
Session |
Own |
refreshToken |
ODS |
Id to refresh the access Token. |
Session |
3rd-p |
thx_guid |
Threatmetrix |
Used as an ID to measure the level of product purchase risk. |
24 months |
3rd-p |
thx_global_guid |
Threatmetrix |
Used as an ID to measure the level of product purchase risk. |
24 months |
These own or third-party cookies are used to perform statistical analyses of Website usage and to develop improvements that will enhance your browsing experience. For example, we monitor your visits in order to analyse and understand how you use our Website, to make it more intuitive and to quantify the impacts of advertising during your browsing.
Among other analytic cookies, on our website we make use of GOOGLE ANALYTICS cookies. GOOGLE ANALYTICS is a web analytics service offered by Google, Inc. In particular the use of Google Analytics allow us to track how visitors engage with our website, collect reports, and to improve the website. If you would like further information on how the cookies work and on the cookies opt-out, you can visit Google privacy centre website at https://policies.google.com/privacy?hl=es, and the Google cookie opt-out add-on website at https://tools.google.com/dlpage/gaoptout. You can also withdraw the consent you may have given with regard to the aforementioned cookies, as explained in section 7 below.
Please note that if you consent the installation of analytical web or performance cookies on your device, GOOGLE ANALYTICS cookies will be installed. The installation of this cookies may lead to international transfers of your data to de United States of America, what could result, in isolated and particular cases, on the access by the public authorities of this country to your personal data for law enforcement and national security purposes. Nevertheless, within our high privacy compliance standards, we inform you that we have signed with Google the Standard Contractual Clauses approved by the European Commission on June 4 2021, as a safeguard mechanism recognized by GDPR in order to preserve the security of the data which may be transferred to third countries. Furthermore we adopt additional measures designed to protect the confidentiality and integrity of personal data.
What are they and what do we use them for?
|
Type |
Cookie |
Owner |
Purpose |
Duration |
Own |
_ga |
Google Analytics |
Used to identify users. |
2 years |
Own |
_ga_<container-id> |
Google Analytics |
Used to maintain the session status. |
2 years |
3rd-p |
_gat_tealium_0 |
Google Analytics |
Used to limit the percentage of requests. |
Session |
Own |
_gid |
Google Analytics |
Used to differentiate between users. |
1 day |
Own |
TAPID |
Tealium |
Used to differentiate between sessions. |
1 year |
Own |
TLTSID |
Acoustic |
Active only during the duration of a browser session, used to group visits in a session. The end-user can choose whether or not to enable this cookie. |
Session |
Own |
fpc_idPreaprob |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
Own |
fpc_tipoUsuario |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
Own |
fpc_org |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
Own |
nombreProductoPersistencia |
Tealium |
Survey. Source cookie to assist with analysis. |
1 year |
Own |
fpc_identificadorOnboarding |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
Own |
fpc_idPreaprobPP |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
Own |
fpc_onboardingPromoCode |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
Own |
fpc_productoOnboardingDetalle |
Tealium |
Survey. Source cookie to assist with analysis. |
1 hour |
Own |
fpc_tipoHipoteca |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
Own |
utag_dr |
Tealium |
Survey. Source cookie to assist with analysis. |
Session |
These own cookies allow us to remember your preferences from your previous visits. For example: the browser you use, your geographical region, the language you have selected, the sections you have saved as your favourites and any content that is of interest to you.
What are they and what do we use them for?
|
Type |
Cookie |
Owner |
Purpose |
Duration |
Own |
language |
Openbank |
To determine the language selected by the user. |
Session |
Own |
_gaexp |
Google Optimize |
To generate A/B test to compare user behaviour between two versions of the same page. |
90 days |
3rd-p |
gtm_auth |
Google Optimize |
To generate A/B test to compare user behaviour between two versions of the same page. |
Session |
3rd-p |
gtm_debug |
Google Optimize |
To generate A/B test to compare user behaviour between two versions of the same page. |
Session |
3rd-p |
gtm_experiment |
Google Optimize |
To generate A/B test to compare user behaviour between two versions of the same page. |
Session |
3rd-p |
gtm_preview |
Google Optimize |
To generate A/B test to compare user behaviour between two versions of the same page. |
Session |
Depending on the type of cookies, and the information we provide about each of them, cookies may remain enabled for a longer or shorter period of time.
Persistent cookies are still enabled when you leave the website and then return to it. They will remain stored for the time specified in each case, although you may delete them at any time.
Data collected by cookies may be managed by both Open Digital Services and third parties.
The explanation of each of the cookies above indicates whether they are our own or third-party (3rd-p) cookies.
You may access the privacy policies of third parties that manage cookies on our Websites by clicking on the links included directly in the explanation of each of the different types above (in the “Owner” column).
Please note that if you accept a third-party cookie and, for example, you access a YouTube video, YouTube can then set cookies using this code and it will know that you have watched that video, or even visited the page where the video is located.
You can easily and at any time change your cookie preferences and even disable all categories of cookies except those technically necessary for the Websites to run properly, by clicking here.
You may also allow, block and delete cookies and delete your browsing data (including cookies) at any time from your browser. To do this, you will need to access your browser settings options by clicking on the links below:
You can also disable cookies in your browser by installing a plug-in or an opt-out system provided by some third parties who install cookies on our Websites, for example:
Google (behavioural advertising) (requires Google login)
Please note that some features of our Website content are only available if you allow certain cookies to be installed in your browser. If you choose not to accept or to block certain cookies, depending on their purpose, this may, in whole or in part, affect how the corresponding Website runs or prevent access to some of the services it offers.
Open Digital Services, S.L, Plaza de Santa Bárbara, 2, 28004, Madrid.
You can contact the Data Protection Officer by sending an email to:
You can find basic information about how we process your data obtained through cookies below. Further information can be found athttps://www.opendigitalservices.com/privacy-policy
The purposes for which we process the personal data we obtain through cookies are indicated in section 4, “What types of cookies do we use?”.
The use of technical cookies by Open Digital Services is necessary to enable your browsing on our Websites. The use of all other cookies depends on your consent, which you can manage by clicking or as indicated in section 7, “I have accepted cookies, but I now want to disable them. How do I do this?”
We collaborate with third-party providers who may have access to your data in order to provide us with services that are always under contract. They will process the data in our name and on our behalf, following our instructions at all times. For example, Google or Tealium.
We make international transfers of your data, only in the context of some of the abovementioned service provisions, both to countries providing an adequate level of protection, comparable to that of the European Union, as well as to countries that do not benefit from this level of protection. In the latter case, you do not have to worry. Open Digital Services uses mechanisms established by regulations to comply with all guarantees, such as standard contractual clauses or certification mechanisms. You can view the international data transfers we carry out by emailing the following: privacy@opendigitalservices.com
Furthermore, in relation to third-party cookies, we would like to remind you that they are either sent from a domain not managed by Open Digital Services but by the relevant third party, or from our domain, in which case the information collected is handled by that third party. You can find more information on any messages provided by third parties, including international data transfers, if applicable, in their respective cookie policies.
Your data will be processed for the periods indicated in section 4, “What types of cookies do we use?”, while your usage authorisations are still valid.
We will subsequently retain the data, which will be duly blocked, for the timeframes legally established for the actions arising from such authorisation, if required to respond to any claim concerning our use of your data. After such periods, we will proceed to destroy the data.
Please be informed that you have, and may exercise, the following rights: access, portability, rectification, erasure, opposition, limitation of processing and the right not to be subject to a decision based solely on automated processing. For further information on your rights, visithttps://www.opendigitalservices.com/privacy-policy
At Open Digital Services, we are committed to keeping this Cookie Policy updated in order to collect any new information available in connection with the cookies we use.
For this reason, it is important that you regularly spend time reading and making sure you understand it.
For any relevant modification that we need to make, we will notify you in advance, at least through the corresponding Website so that you can be properly informed at all times.
If you have any questions about the Cookie Policy on our Website, you may contact us by writing to Plaza de Santa Bárbara 2, 28004, Madrid, or by email at privacy@opendigitalservices.com